What should I do first if my home floods?

Shut off the water source if it can be reached safely, then call a restoration company. The faster water is extracted, the less damage it does. Move valuables off wet floors and stay clear of standing water near outlets while waiting for a crew.

How fast can a restoration crew respond?

Emergency restoration crews respond 24 hours a day, including nights and weekends. After a call, the crew gets the location and type of damage, then dispatches the nearest team. Water damage worsens by the hour, so every call is treated as urgent.

Who should be called first, insurance or the restoration company?

Call the restoration company first. They can start protecting the home right away to stop damage from spreading, which the policy expects. Documenting from the start makes the insurance claim smoother, and the restoration company then works directly with the adjuster.

How much does restoration cost, and do homeowners have to pay upfront?

Most residential restoration is covered by homeowners insurance, so homeowners usually pay only their policy deductible. A written estimate is provided before any work begins, and the restoration company can bill the insurance carrier directly wherever the policy allows.

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24/7 Emergency Service in Boston

(617) 340-8860

Boston, MA / Crews on call now

Boston's Trusted Full-Service Restoration TeamWater · Fire · Mold · Storm Damage

Full-service restoration for water, fire, mold, and storm damage. We run 24/7 emergency crews across Greater Boston, and we handle the cleanup and the insurance paperwork so you don't have to.

Call (617) 340-8860

Free Estimates 24/7 Live dispatch Licensed & Insured

1st Choice Restoration crew responding to property damage in Boston

On Site Emergency ResponseBoston, MA

24/7/365

Always available

Fast Response

Crews across Boston

Licensed & Insured

Fully covered

IICRC Trained

Certified crews

What We Handle

Restoration Services In Boston

From frozen pipe bursts to ice dams, coastal storms, and burst pipes, we cover every kind of property damage a Greater Boston winter throws at your home.

Water Damage

Frozen and burst pipes, ice dam leaks, and flooding from nor'easters. We extract the water, dry the structure, and stop mold before it starts. In Boston we see freeze and storm water damage all winter, so we know what local homes need before we walk in the door.

Burst Pipes Crawl Spaces Roof Leaks Sewage Backups

Fire & Smoke

Fire, smoke, and soot cleanup for your home. We clear the damage, remove the odor, and restore what the fire left behind.

Mold Remediation

Hidden moisture from ice dams and old-home leaks makes mold a common problem in Boston. We find the source, remove the growth, and keep it from coming back.

Storm Damage

Heavy snow, ice, and coastal flooding from nor'easters. We tarp, board up, and extract water so more can't get in.

Commercial

Restoration for offices, retail, and multi unit buildings. We work fast to get your business back up and running.

Reconstruction

Full repairs and rebuild after the cleanup is done. One crew takes you from damage to done, no juggling contractors.

Not Sure What You Need?

Tell us what's going on. We'll walk you through it on the phone and get a crew moving if it can't wait.

Call (617) 340-8860 Or get a free estimate ›

The 1st Choice Difference

Here's Why We're Your 1st Choice

1st Choice Restoration technician working on a damaged Boston property

We handle water, fire, and mold work in Boston every day. When you call, you get a local crew, real insurance help, and a plan you can follow from the first call to the final repair.

We're Available 24 Hours A Day

Call us anytime, including nights, weekends, and holidays. Someone always picks up.

We Work Directly With Your Insurance

We document the damage and handle the back and forth with your adjuster.

Our Technicians Train To IICRC Standards

Our crews are trained to industry standards for water, fire, and mold work.

Our Crew Is Based Right Here In Boston

We know Greater Boston's frozen pipes, ice dams, and nor'easter flooding because we deal with the damage they cause every day.

We're Licensed And Insured

Fully licensed and insured, so you're protected from the first call to the final repair.

What Boston Says

Reviews From Our Neighbors

Water Damage · Verified Neighbor ★★★★★

A pipe froze and burst during a deep freeze and soaked two floors of our old place before we caught it. Called first thing and a crew was here fast, pulled the wet plaster, and got drying going. They handled the whole claim with our adjuster.

Meghan O.

Cambridge, MA

Fire & Smoke★★★★★

Kitchen fire left smoke through the whole condo. The crew cleaned every room, treated everything, and the smell was completely gone when we moved back in. Knew exactly what they were doing.

Sean D.

Quincy, MA

Mold Remediation★★★★★

Ice dams last winter pushed water behind the walls and mold set in before we saw it. They contained the area, cleaned it out properly, and fixed the moisture problem so it wouldn't keep returning in an old house.

Catherine R.

Newton, MA

Storm Damage★★★★★

A nor'easter tore part of the roof and water poured into the top floor. They had a tarp up the same day despite the wind and repaired the roof and interior within a couple weeks. Solid crew.

Patrick F.

Somerville, MA

Commercial★★★★★

A supply line burst in our office over a freezing weekend. They worked overnight and had us operational Monday morning, and handled the building's insurance directly. Real professionals.

Erin M.

Cambridge, MA

Read Our Reviews

Insurance

We Work With Your Insurance

An insurance claim shouldn't be another thing on your plate. We document the damage, send the paperwork straight to your adjuster, and bill your carrier directly wherever your policy allows. You focus on your family. We handle the claim.

We work with most major carriers. Coverage varies by policy, so we'll help you understand what applies to your situation.

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What Happens Next

You Call Us

Reach a real person any time, day or night. We get the details and dispatch a crew.

We Assess The Damage

Our crew inspects the damage, stops it from spreading, and gives you a clear plan.

We Handle Insurance

We document everything and work directly with your adjuster on the claim.

We Restore Your Home

From cleanup through rebuild, we get your property back to normal.

Where We Work

Serving Boston & Greater Boston

Local crews covering Suffolk County and the surrounding metro. If your city is on this list, we can get someone to you.

Areas We Serve

Boston, MA

Here are the cities we serve across Greater Boston, including Boston and the surrounding metro.

Cambridge
Quincy
Newton
Somerville
Brookline
Malden
Medford
Waltham
Revere
Everett
Chelsea
Watertown
Dedham
Arlington
Milton
Braintree

Map is interactive. Zoom and pan to explore our service area.

Common Questions

Boston Restoration FAQ

What should I do first if my Boston home floods?

Shut off the water source if you can reach it safely, then call us. The faster water is extracted, the less damage it does. While you wait, move valuables off wet floors and stay clear of any standing water near outlets. We answer 24/7 and can walk you through it on the phone.

How fast can you get to my Boston home?

We respond to Boston emergencies 24 hours a day, including nights and weekends. When you call, we get your location and the type of damage, then dispatch the nearest crew. Water damage gets worse by the hour, so we treat every call as urgent.

Does homeowners insurance cover water damage in Massachusetts?

Most standard Massachusetts homeowners policies cover sudden and accidental water damage, like a burst pipe. Frozen pipe claims can face extra scrutiny if heat wasn't maintained, coastal flooding needs separate flood insurance, and mold coverage is often capped. We document everything so your claim has the best shot.

Why is mold so common in Boston homes?

Ice dams and leaks in older Boston homes push hidden moisture behind walls, where mold grows within days before you see a stain. We find the moisture source, remove the growth, and dry the area so it does not return.

Who do I call first, my insurance or you?

Call us first. We can start protecting your home right away to stop the damage from spreading, which your policy expects you to do. We document everything from the start, which makes your insurance claim smoother. Then we work directly with your adjuster on the rest.

How much does restoration cost, and do I have to pay upfront?

Most restoration work is covered by your homeowners insurance, so you usually pay only your deductible. We give you a written estimate before any work begins, and we bill your carrier directly wherever your policy allows. If your damage is not covered by insurance, we can walk you through your options before you commit to anything.

Ready When You Need Us.

Call anytime. Our Boston crew is standing by 24/7 to help.

(617) 340-8860

Available 24/7 · Licensed & Insured

Give us a call, we're open 24/7.

(617) 340-8860